How do I receive my 20% discount?
Demonstrators receive their 20% discount as Instant Income everytime we place a catalog product order.   A catalog product order includes Hostess Order, Customer Order, and Demonstrator Order.  We do not receive 20% Instant Income on Supply Orders as these are not catalog product orders.  When you place a catalog product order, you will submit payment for 80% of the order.  Let's say it is a $100 order.  You would submit payment for $80 (plus ship and tax on the $100) and retain the additional $20 paid to you by the customer placing the order.  This way you do not have to wait to be compensated by SU!, you instantly have your 20% income.

On OEX, what is the difference between Hostess Order, Demonstrator Order, Customer Order, and Supply Order?
A Hostess Order is any order or combination of orders totalling over $150 in catalog product.  Hostess Benefits are earned by the Hostess.  A Customer Order is any individual catalog product order (not connected to a workshop) placed for less than $150.  No Hostess Benefits are earned when placing a Customer Order.  A Demonstrator Order is a catalog product order placed by you, the Demonstrator.  No Hostess Benefits are earned when placing a Demosntrator Order.  I generally only place catalog product orders for myself in a Demonstrator Order when necessary.  It would be necessary to place the catalog product order in a Demonstrator Order when Demonstrators are allowed to "pre-purchase" specials prior to the beginning of the special.  Otherwise, I place my catalog product orders as my own Hostess Order, if the order is big enough, or as a guest on a Hostess's workshop order, or sometimes as a Customer Order.  Supply Orders are when Demonstrators are placing an order for non-catalog product business supplies:  Bulk Catalogs, Incentive Sets, Order Forms, etc.  No Hostess Benefits are earned when placing a Supply Order.

When is there a $3.95 Minimum Shipping fee?
There is a $3.95 Minimum Shipping fee only on individual orders (Customer Orders or Supply Orders) less than $39.50 and not connected to a Hostess Order.  Guests at a workshop are not required to pay the $3.95 minimum shipping fee if the total of the workshop qualifies as a Hostess Order.  Guests will pay the 10% shipping charge.  As stated on the Customer Order Form:  "If ordering as part of a workshop, add 10% of Line A (Total of Merchandise Ordered).  If submitting as individual order outside a workshop, add 10% of Line A or $3.95, whichever is greater."

What do I do when a Hostess orders more than what they have earned for free?
When a Hostess orders more than they have earned for free, submit the "over" products as a Guest Order.  While OEX will allow you to order the overage on the Hostess Benefits page, you do not receive Instant Income on anything ordered on the Hostess Benefits page, including the overage.  Another reason for ordering on a Guest Order, this overage will increase the total of her workshop and may bump her up to the next level of Benefits.

As a Demonstrator, can I host a workshop and receive Hostess Benefits?
You can host a workshop at anytime for yourself.  You can receive Hostess Benefits.  Offering a Stamp Camp, Class, Open House, or just collecting orders.  Submit any orders totalling over $150 as a Workshop and use the Hostess Benefits to build your supplies.

Why can't I save my credit card number in the Demonstrator Profile?
You must sign up for Direct Deposit/EFT (Electronic Funds Transfer) for you to be able to save your credit card information in your Demonstrator Profile so you don't have to enter your credit card number each time you place an order.

How to I find my Activity Statement from more than three months ago?
You can download your monthly statements (Activity Statement, Downline Report) from the SU! webpage, but you can only access a 3 month history.  You will not be able to retrieve reports older than 3 months.  Print off (or save to disk) your Activity Statement and Downline Report each month.  I have a note on my calendar to download the information on the 14th of each month so I have the information to be able to complete my taxes each year.

Why doesn't my SU! 1099 match what I have recorded as my SU! income from last year?
The 1099 you receive (if you earned more than $600 in commissions, incentives, etc. in the previous year) does not include all your "income" from SU!.  You must also report your instant income and volume rebates earned.  There is an article in the January 2004 Stampin' Success newsletter about "tax time".  Also consult with your tax advisor.  If you did not receive a 1099, you can print it off from the SU! webpage, Business Tools/Demonstrator Maintenance/1099 Report.
 
 

Future Topics:
What is a Volume Rebate?
What is Pending Status?
How do I promote to next level?
How do I accept Credit Cards for payment?